Refund policy

Return and Refund Policy

Last updated: August 21, 2026

Products sold by My Beagle Shop are fulfilled and shipped directly by independent suppliers. Because My Beagle Shop does not receive or stock returned merchandise, do not mail a return to My Beagle Shop, our business address, or any address shown on this website unless we have first provided written return instructions.

30-day return window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, unworn, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

For health and safety reasons, opened pet food or treats, chewed or used toys, worn apparel, opened hygiene or grooming products, personalized items, gift cards, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect.

How to request a return

  1. Contact us through the Contact Us page within the return window.
  2. Include your order number, the item you want to return, the reason for the request, and photographs when the item is damaged, defective, or incorrect.
  3. Wait for written approval and supplier-specific instructions. When a return is approved, the supplier will provide the authorized return address and return label. Suppliers normally provide a label within two business days after approval.
  4. Send the item only to the address on the authorized label. Returns sent without approval or to any other address might not be received or refunded.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days after delivery if an item is damaged, defective, or incorrect, and include photographs of the item and packaging. When the claim is confirmed, we will coordinate an appropriate replacement or refund at no return-shipping cost to you.

Return fees

Approved returns include a prepaid supplier return label and have no restocking fee. Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item or applicable law requires otherwise.

Refunds

Refunds are issued only after the supplier receives and approves the returned item. Approved refunds are sent automatically to the original payment method. Your bank or card issuer might require additional time to post the credit.

Exchanges

We do not process direct exchanges. If an item is eligible for return, request a return and place a new order for the replacement item.

Order cancellations

Orders are transmitted to suppliers soon after payment. Contact us as quickly as possible if you need to cancel. Cancellation is not guaranteed after a supplier begins processing or ships the order. If an order has shipped, the return rules above apply.